LLM Audit

Refund Policy

Last updated: 8/21/2026

At LLM Audit, we strive to provide reliable AI visibility analysis and website auditing services. This Refund Policy explains how refunds are handled for subscriptions, credits, and purchases made on our platform.

1. General Policy

Due to the nature of our services, including AI processing costs, infrastructure usage, and third-party API charges, refunds are reviewed on a case-by-case basis.

Purchasing credits, subscriptions, or services on LLM Audit means you agree to this refund policy.

2. Credit Purchases & Subscription Plans

Non-Refundable Cases

Refunds will not be provided for:

  • Credits already consumed or partially used
  • Completed scans, audits, or generated reports
  • Unused promotional credits or bonus credits
  • Subscription cancellations after the billing cycle has started
  • Incorrect purchases made by the customer

3. Eligible Refund Cases

Refund requests may be considered if:

  • Payment was deducted multiple times for the same transaction
  • Technical issues prevented access to purchased services
  • Purchased credits/subscriptions were not added to your account
  • The platform was unavailable for an extended period due to our fault

Approved refunds are processed to the original payment method.

4. Processing Fee Deduction

For approved refunds, a processing deduction of up to 7% may apply to cover:

  • Payment gateway charges
  • Currency conversion charges
  • Banking and transaction fees

Example:

Purchase Amount: $100

Refunded Amount: Up to $93

5. Refund Request Window

Refund requests must be submitted within 30 days of the purchase date.

Requests after this period may not be eligible.

6. Refund Processing Time

Once approved:

  • Refunds are generally processed within 5–10 business days
  • Timelines may vary depending on your payment provider or bank

7. Chargebacks & Disputes

If a chargeback is initiated without contacting support first:

  • Account access may be temporarily restricted
  • Remaining credits or subscriptions may be suspended during investigation

8. Contact Us

For refund requests or billing concerns:

Email: [email protected]

Please include:

  • Registered email address
  • Transaction ID
  • Reason for refund request

9. Policy Updates

LLM Audit reserves the right to modify this Refund Policy at any time. Updates will be posted on this page.

Checkout Notice: "Purchases are subject to our Refund Policy. Approved refunds may incur up to 7% processing deductions."